GENERAL TERMS AND CONDITIONS OF SALES
For any information about our website, our policies and our terms of use and sales, you can contact us either through the special form that you will find in the “Contact Us” section of our website.
The following terms and conditions cover the sale of our products and the provision of our services to businesses, through our website. Each user of our website is deemed to consent to and unconditionally accept these terms and conditions in their entirety, as well as any clause contained therein regarding the non-existence of liability or indemnification of ADELUXURY, as detailed below.
Every user of our website is invited to check these terms at all times and before any transaction with ADELUXURY, without exception. If the user does not agree with their content, he/she must refrain from any transaction with us, because any such transaction will automatically be taken as approval and acceptance of these terms.
ADELUXURY‘s products are shown on our website with a detailed description of their materials of construction, their dimensions, their technical characteristics, their colours, the components they carry, while a brochure of each product with their codes and details is available in the presentation of each product.
On line Shopping: Purchases made through our e-shop are made through a shopping cart. You select the products you want from our catalogue of products, based on quantity, special features, color, etc. and place them in your personal Shopping Cart, in which the final purchase price and other charges are formed.
Stock Update: The availability of our products is updated in real time, so at the time of your purchase, you are able to know whether your product is ready for delivery or not, as well as the estimated start time of new production.
Purchase Completion: After placing all your products in your Shopping Cart and after checking your options, you can choose to complete your purchase by following the steps indicated.
Invoice: After completing your purchase, your Sales Invoice, issued by ADELUXURY will automatically appear.
Terms of purchase: The purchase of products shall always take place in accordance with these Terms, as they exist or may be amended in the future by ADELUXURY by publishing the content of the Terms on our website. The attachment or submission with the purchase of any pre-written terms and conditions of purchase on the part of the ordering party, will not be accepted by ADELUXURY.
Purchase Processing: Purchases are processed daily, from Monday up to Friday from 9:00 a.m. to 5:00 p.m. Purchases made on Saturdays, Sundays or holidays are processed the next business day.
Refusal to process and execute a Purchase: ADELUXURY reserves the right to refuse, at its sole discretion, the registration of an order and its execution, in particular in the event of lack of sufficient stock or inability to execute specific requests thereof, as well as in any other case it deems appropriate. In this case, if the value of the purchase has been paid, it will be refunded in full to the buyer on the next working day following the notification of the details of his bank account, following ADELUXURY‘s notification of the non-execution of his purchase.
Cancellation – Correction of Purchase: The submission of correction – change requests does not imply the assumption by ADELUXURY of the obligation to execute the relevant corrections – changes, for the execution of which there must be its express written assurance. Cancellation of the purchase may take place within five (5) working days of its completion. In this case, there may be a charge to you for costs incurred during the stages of preparation for delivery.
Payment methods
Upon finalizing your purchase you must select one of the payment methods provided in our online store, in order to complete it and issue the corresponding Invoice.
The provision of the option to credit the price of your purchase is subject to ADELUXURY‘s approval. In the absence of such approval, the corresponding payment option (by bank deposit) may not be eligible upon completion of your purchase. In the event of crediting the purchase price of your products, you may be charged contractual interest, the rate of which will be notified immediately by ADELUXURY. In this case, ADELUXURY may retain ownership of the products until full payment of the price, a right which will be expressly stated in the document issued for their sale.
Our prices include all statutory taxes and other deductions. In case you are a taxable or non-taxable legal entity and you are subject to a special tax regime, you must necessarily contact ADELUXURY, presenting all the documents (e.g. a business declaration), which will show that you are subject to a special tax regime.
All purchases are subject to additional credit checks by ADELUXURY which reserves the right without justification, at its discretion:
- to request documents identifying your details,
- to request a change in the payment method of your order,
- to reject your order and refuse to execute it.
Shipment – Deliveries
No deliveries are made on public holidays and weekends. The time of deliveries on other days is determined by the carrier.
The estimated delivery time of each purchase – order shall be determined upon its completion. If there are discrepancies in the delivery time, ADELUXURY will automatically inform the buyer, and if there is a possibility of partial delivery, for purchases of several products, the respective delivery times will be explicitly defined for each part of the purchase. By completing the purchase you accept the specified delivery times of our products.
Any deviations in the delivery times of the products due to extraordinary circumstances and force majeure shall not affect the timely and proper performance of the delivery.
ADELUXURY shall be responsible for the delivery of the order placed on its behalf until it is received by you. If for any reason the transport is carried out by your own means or by a carrier acting on your instructions, then the responsibility for the transport shall be borne solely by you and delivery of the order shall take place upon receipt of the order by the carrier or agent of your choice.
Upon receipt of your purchase, it is necessary to thoroughly check the condition of the product(s) and their packaging in order to detect any problem that may have arisen during transport. In case you detect any problem in the packaging, please do not proceed with the receipt of the product(s) and contact ADELUXURY immediately. If you detect a problem immediately after receipt, this should be reported immediately to the carrier. Immediately afterwards, please contact ADELUXURY, informing us of the statement you made to the carrier.
Product Returns
Returns due to delivery of the wrong product:
In the event that the product we have shipped to you is other than the one you ordered, you may return it within ten (10) business days of its delivery to you free of charge for shipping costs. The return of the product, in this case, can only be made if the product is in its original condition and with its original packaging, which must be intact.
Return due to a defect claim:
In the event that you wish to return a product purchased because you consider it to have a defect, you must contact ADELUXURY.
- If the defect is due to damage to the product visible after opening the package, you may return it within ten (10) business days of its delivery to you without incurring any shipping charges. In this case, the product must be unused and returned in its original packaging.
- If the defect is discovered after the product has been installed and put into operation, you should contact ADELUXURY to arrange for its return to ADELUXURY, at no charge to you, for inspection of the defect and subsequent repair or replacement. The above applies exclusively to products under warranty.
- If the defect concerns a product out of warranty, then its return to ADELUXURY will take place at your expense and, after checking it, you will be informed of the cost of repair and other charges for spare parts and accessories, as well as the time of repair. In the event that you refuse to pay the cost of repairing your product and do not receive it for a period of more than thirty (30) days, we will consider that you waive your ownership of it and any claim for its repair for the purpose of returning it to you.
Warranty – Technical Support
The LEGAL GUARANTEE of the products is valid for two (2) years from the date of delivery to you and gives you, in case of actual defects of the product or in case of lack of its agreed quality, the right to correct/repair the product, the right to replace the product, unless such action is impossible or involves disproportionate costs, the right to reduce its price, the right to withdraw from the sales contract, unless the product has a minor actual defect. Defects of the product or deviations of the product, which you knew at the time of its delivery to you, due to ADELUXURY’s notification of them to you and which you nevertheless agreed to accept, cannot be invoked subsequently for the exercise of your rights.
If ADELUXURY provides a COMMERCIAL GUARANTEE upon purchase of the product, its duration and extent (e.g. repair or replacement of the product, refund, etc.) will be indicated in the documents or invoices accompanying the product, which you must keep until the expiry of this guarantee. The commercial guarantee is offered in addition to the legal guarantee and does not affect your rights under it.
Shipments to and from ADELUXURY for the repair of products under warranty are always at your own expense, unless otherwise specified in the terms of the warranty to you.
In the event that a product has a defect within the warranty period, contact ADELUXURY for coverage. Upon inspection of the product, we will inform you of all details regarding the product’s commercial warranty and the procedure for repairing the defect. It is important that you keep the product purchase document and any accompanying documents, as they may be requested.
Modification of the Terms and Conditions
ADELUXURY may amend these Terms and Conditions at any time, by publishing the content of the new Terms and Conditions in the relevant section of its website and indicating the latest amended version.
What data we collect from you
Personal information: a) Identity data (e.g. first name, surname), b) Contact data (e.g. telephone number, e-mail address, postal address), c) Activity data (e.g. profession/activity, chamber registration number), d) Tax data (e.g. VAT number, tax office), e) Payment data (e.g. credit card details), f) Access data (e.g. passwords, username).
Commercial Information: a) Information about your preferences on our website (e.g. pages of interest to you, b) Use of our services (e.g. registration, unregistration, sending material, etc.).
Internet activity: a) Means of accessing our website (e.g. IP), b) Browser, c) Activity within our website (e.g. your interaction with our communications), d) Location information (e.g. login area).
We do not collect special categories of data – such as information about your political views, your religion, your health, etc., nor will we in any case seek such information from you.
Who gets to know your data
Access to your data is granted to our company and our absolutely necessary staff, who are committed to maintaining confidentiality.
Your personal data may be disclosed to our affiliated companies for technical support & software maintenance, website management, newsletter management software, feedback or ratings management platform. All our partners without exception have agreed and committed to maintain confidentiality, not to send your personal data to third parties without our permission, to take appropriate technical and organizational security measures, to comply with the legal framework for the protection of personal data, national, intra-community and international and in particular with the EU Regulation 2016/679 (GDPR).
Your personal data is not transferred or sent outside the European Union with the exception of any data collected automatically through the use of Cookies.
What is the legal framework for the protection of your data?
For any issue related to the processing of your data, the national and European legal framework for their protection and in particular, the General Data Protection Regulation EU/2016/679 is applicable.
Amendment – Update of our Policy
We will ensure that we update this Policy whenever it is deemed necessary or required by applicable laws. If there are significant changes to the Policy or the way we use your personal data, we will post an update to our Policy on our website before the changes take effect and will notify you of those changes by any appropriate means. We encourage you to periodically read this Policy to keep yourself systematically informed about the protection of your personal data.